Ruben Schade on fault tolerance

Ruben Shade comments on Allan Jude's quote about fault tolerance being about more than just technology.

doing more presales engineering was eye-opening on a few levels for this specific reason. So many of my conversations aren’t about the tech, but the people who use or administer it. It sounds obvious, but you’d be surprised how many technical people don’t consider these integral to the resiliency of a system… with unsurprising results.

Having done my fair share of pre-, post-, and everything in-between work over the last few years I couldn't agree more. Simple steps like ensuring your SaaS platform or cloud account isn't managed by and registered to a single person, because once they leave recovery of that account will be a nightmare. Most enterprise software and platforms worth their salt will let you use SSO and if you need to register an email address always use a shared inbox with trusted users that can access it. It's the simple stuff.