NS stopt met X

NS will stop offering travel information and customer service on social media platform X from June 1. Fewer and fewer travelers are using X to ask NS questions. The chat function on NS.nl is much more suitable for that. In addition, the work on X has become much less pleasant for NS customer service employees in recent years because the tone on the platform has hardened.

Translated from Dutch by DeepL.

NS is also using this opportunity to pull the plug on the community forum as well. Something I'm disappointed by. The form of communication will be through phone calls of chat through their website. There are plans to bring chat to the NS app as well.